Shipping & Returns Policy

  

  1. SHIPPING POLICY

 

We ship free in the United States in purchases over 100usd.

We also ship internationally, in most cases shipping internationally is not an issue at all but could result in additional fees that will be displayed during checkout.

However, the following needs to be read and understood before ordering from our website.

When ordering from chocolate-nut.com, you are responsible for ensuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the country to where is trying to import the product to.

If your country isn't available, please contact us for a custom shipping quote.   

International orders are, unless otherwise specified, marked as gifts when shipped. This measurement aims to avoid unnecessary customs & duties payments at the country of destination. Nevertheless, it may occur that products may be still be subjected to import taxes, customs duties and fees levied by the destination country. In these cases, carrier company will only deliver the product once the recipient has paid the amount due. Unfortunately, we do not have control over this but can only inform you here.

In case additional charges apply upon reception and you choose to not pay, Chocolate&Nut reserves the right to not refund at all or partially shipping fees, return fees, taxes or the entire product costs.

Shipments are usually sent via USPS or UPS domestically in the USA, and via UPS or DHL Express Worldwide internationally. We may change carrier company as our convenience.

If you need expedited shipping, please select it during checkout. Expedited is not available for international shipping, though UPS or DHL can be quick.

If you have unique shipping needs, feel free to contact us and inquire, we'll try to accommodate you if we can.

If product is in stock, it will typically ship out within 1 business day.

Depending on your location, most shipments will take between 2-4 business days to arrive.

We ship from Texas, so the farther you are from there, the longer it will take. Almost all US shipments arrive in less than a week, usually 2-4 business days. International shipments can take 5-15 business days or more depending on the destination country.

It's common for international shippments to get packages to customers within just a few days, sometimes even less. But, depending on customs and other factors out of our control it could take longer. 

 

  1. RETURNS POLICY

 

Our Return Policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

NON-RETURNABLE ITEMS:

Gift cards.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 30 days after delivery.

 

REFUNDS

Orders over 150$ qualify for our free return policy

We offer easy returns for all of our customers be it domestic or internationally. International or Expedited shipping charges are non-refundable.

Please note that the customer need to contact the Chocolate&Nut support team to initiate a return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In case of any product that is in unacceptable condition such as worn, used, scratched or damaged Chocolate&Nut reserves the right to deny the return claim and reimbursement.

In such cases Chocolate&Nut would return the item to the buyer at the expense of the buyer.

We are really proud about our products quality. Althought, if you aren´t 100% satisfied with your purchased item, just notify us before 15 days and we´ll get your money back.

Send us an email at support@chocolate-nut.com

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@chocolate-nut.com

 

SALE ITEMS

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES

We replace items if they are defective or damaged. 

If you need to exchange it for the same item you will not be responsible for paying for your own shipping costs for returning your item.

Shipping costs for returns for defective or damaged items are included. If you receive a refund, the cost of return shipping will be assume by us.

Simply let us know and we´ll arrange a pick up from your address.

Send us an email at support@chocolate-nut.com

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING ADDRESS:

To return your product, you should ship it to:

Dynamic Ecommerce LLC
GAE Logistics Warehouse,
14421 Import Rd. International Trade Center.
Laredo, TX 78045
United States of America
Attn: David Juarez
Telephone: (+1) (956) 4778952